The VOCA system from AudioCodes is an interactive voice response system for customers, utilizing artificial intelligence that learns the organization’s terminology.
VOCA allows every customer phone call to become a personal, positive, and efficient experience. There’s no need to wait for a customer service representative or press numbers in a call routing system; instead, it uses simple voice recognition, allowing users to speak naturally in conversation.
The VOCA web interface is easy to install and operate, enabling optimization of call scenarios. Most importantly, it makes any company appear larger, more technological, and more advanced compared to its competitors in the eyes of its customers.
And yes, the system also supports Hebrew!
To view the video describing the system’s capabilities:
